Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.   We are looking for a Reports Analyst to join our Customer Service Reports and Workforce Team. As a key member of our team, your goal is to architect effective, accurate and efficient solutions that serve the Cambridge International team with essential and value-adding information, data, and reports. This role requires collaboration with requestors from Cambridge International to streamline, and where possible automate reporting processes, provide insight, recommendation to aid data-driven decision-making and the identification of opportunities to improve. Knowing to operate Zendesk, advanced Excel skills, and/or other recognized management intelligence tools is an advantage, knowledge of Power BI is a must.   Why Cambridge?   At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.   We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.   Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.   What can you get from Cambridge?   In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.   Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.    

What makes you the ideal candidate in this role?    As a Reports Analyst, you will provide support to Cambridge International Team in creating reports and providing efficient solutions to fulfill business requirements. You will help define and build a visual representation that provides indication of operational performance to improve and recognize success.   The following will help you be an ideal candidate for this post:

Minimum of 1 year experience as a Reports analyst.

Required Skill: Power BI

Knowledge in using Microsoft Excel, strong fundamental understanding in MS Office, Coding and Automations (including Calculations, Formulas, Pivot Tables, Graphs and Macros) is an advantage.

Proven experience in performing analysis to validate reporting processes and maintaining of data in applications including Zendesk and 8x8.

Ability to communicate confidently and effectively with colleagues from different levels, functional areas, and locations.

Good attention to detail and excellent data analysis skills

Ability to work flexibly and to adapt to shifting priorities.

Work schedule will be within UK office hours (4pm to 12am PH time).

  As part of the hiring process, there will be a task/activity wherein you will be required to create a PowerBI report on the fly, which will be used to measure candidate competency in using the tool. Note: The requirement for this activity will be provided by the facilitator and must be completed and presented before the interview ends. Please make sure you have the PowerBI app installed on your device/workstation.